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Dealing with Difficult People
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Date |
03 November 2011
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Time/Duration |
1.30pm-4.30pm
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Price |
£49.00 GBP
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Venue |
Newcastle upon Tyne
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Facilitator |
Gareth Edwards
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Summary
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This course gives a range of ways to deal with a wide variety of difficult people
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Course Content
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This half day course will cover a range of techniques to help you deal with difficult people. It explores issues of emotional intelligence and other practical ways to try to achieve better working relationships with those you struggle with, whether colleagues, funders, supporters or volunteers.
It includes a handbook in pdf format with a range of tools you can use within your organisation to improve your skills.
The course costs £49 plus VAT (total £58.80) per place.
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Delegates |
Please Add Delegates Names and Emails, Please ensure that email address match
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Cancellation Terms
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All cancellations have the option of full course notes and telephone chat on key issues. Cancellation 2 months or more prior to an event, 50% is due for payment. Cancellation 1-2 months prior to an event, 75% is due for payment. Cancellation under 1 month prior to an event, 100% is due for payment. If invoices have already been paid, the balance is issued in the form of a credit note towards future courses.
In the event Company Solutions needs to cancel a course due to unforeseen circumstances, such as trainer illness or natural disaster, a rescheduled course will be offered. If this is not convenient, a voucher will be issued for exchange for any course or courses of comparable value in the 12 months following the cancelled course, or towards any other Company Solutions service such as mentoring, bespoke training, etc.
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